Privacy policy
Updated September 17, 2026 · Resale St Louis LLC
iStaySTL is a furnished-rental directory operated by Resale St Louis LLC. This policy describes information used for owner accounts, property advertising, billing, and support.
Account and property information
We collect the name, email, and optional phone number you provide, your account identifier, private property addresses for grouping room listings and subscriptions, property descriptions, rental details, photos, and contact information. If you choose Google sign-in, Google provides basic profile information, such as your name, email, profile image when available, and account identifier, to our authentication provider. We use it to create and secure your account. This sign-in does not request access to your Gmail messages, Google Drive files, or calendar.
What becomes public
Draft property listings are available to you and authorized iStaySTL reviewers, rather than public visitors. Publishing makes property descriptions and photos visible to visitors. Dedicated landlord contact fields are shown only to signed-in renters with a name and a verified email or phone number. Keep contact information out of public descriptions and photos. Hiding a listing removes it from our public directory, but cannot remove copies visitors may already have saved.
Services that process information
Supabase handles authentication, Resend delivers account emails, CallTrackingMetrics delivers phone verification texts when enabled, and our Sites and Cloudflare hosting services process website requests and store listing information and photos. Stripe processes subscriptions and card details. iStaySTL stores billing identifiers and subscription status, rather than full card numbers. These providers process information to deliver their respective services.
Interactive maps
Public maps show approximate rental areas. We round landlord-selected map coordinates and keep private street addresses out of map data. Map tiles load from OpenStreetMap, which receives technical requests including your IP address and the map areas viewed.
Renter accounts and inquiries
We store saved rentals and inquiries in your account. When you send an inquiry, your name, verified email and/or phone, message, and requested dates are shared with that property’s owner. Owner responses appear in your dashboard. We use Resend to send transactional inquiry and reply alerts to the property contact email or renter’s verified email. Alerts link to the dashboard and do not include private message contents. You can turn inquiry and conversation email alerts on or off in Email settings. We store these preferences with your account; sign-in, security and billing emails are unaffected. We keep delivery records linked to inquiries and messages to retry temporary email failures and investigate delivery issues. Retries are processed when the site receives visits and respect current email settings and conversation blocks. These messages are not public. Contact us to request deletion.
Private housing requests
When you request housing, we store your verified contact details, requested dates, budget, location, property preferences, and any requirements you submit. You and authorized iStaySTL reviewers can access these requests and review updates. Requests are not public and are not automatically shared with landlords. You choose whether to contact a suggested property using the separate inquiry flow. Please describe accessibility features without medical information, and do not submit identity documents or payment details. Closing a request stops new suggestions but retains its history. Contact us to request deletion; our general retention practices below apply.
Listing reports and review
We store reports, the reporting account identifier, listing review decisions, and resolution notes to investigate concerns and protect the service. Authorized reviewers can access private listing details and photos for this purpose. Report text is not shown to the landlord through the site; decision notes may be shared with the owner. Do not submit passwords, payment details or identity documents in reports. We retain review and report records while needed for support, safety and dispute resolution, subject to applicable retention obligations and deletion requests.
Phone verification texts
If you choose phone verification when available, we send codes through CallTrackingMetrics and Supabase to confirm you control the number. Mobile opt-in consent is not sold or shared with third parties for marketing; service providers process it only as needed to deliver and secure the verification service.
Landlord interest list and campaign links
If you join the Founding Landlord List, we store your name, email, optional phone and city, approximate property count, consent, and campaign parameters supplied in the link you used. Authorized iStaySTL reviewers can access these details for landlord updates; joining does not create a subscription. Contact support@istaystl.com to leave the list or request deletion. We do not send automated calls or texts from this form. To limit spam, we keep a short-lived hashed request-rate key, not a raw IP address, in the lead database.
If you allow optional analytics, we also keep a first-party campaign cookie for up to 30 days. It can associate your campaign with a verified landlord dashboard visit, new property and live subscription activation. Declining analytics removes this browser cookie and does not prevent listing or joining the interest list. Previously submitted records remain subject to the retention practices below. Campaign labels are marketing information, not proof of revenue or identity.
Optional analytics
With your permission, we use Google Analytics to measure page visits, rental searches, Airbnb and phone-link clicks, registration starts, and submitted inquiries. Analytics is off until you choose Allow analytics. We do not send form contents, contact details, inquiry messages, or account identifiers in these events. With analytics enabled, we retain the first page visited and most recently viewed Resource article in this browser for up to 30 days to understand which guides lead to inquiries. These records contain page paths, not form contents. Declining analytics removes this local record. Advertising personalization is disabled. Use Analytics settings at the bottom of any page to change your choice. Declining analytics does not affect your account or rental browsing.
Landlord email updates through Kit
When you join the Founding Landlord List, we retain your lead record in iStaySTL. When our Kit connection is enabled, we may share your name, email, property count, city/ZIP and campaign source with Kit to organize landlord email updates. Your phone remains in iStaySTL. Kit manages email unsubscribe status; we do not reactivate unsubscribed contacts. Contact support to request removal of your local lead record.
Cookies and technical information
We use cookies to maintain secure sign-in sessions. Hosting and authentication providers may process IP addresses, browser information, request logs, and security events to operate and protect the site. Blocking essential cookies can prevent sign-in.
Inquiries and phone support
When you email or call an owner, you share your information directly with that owner. Our support phone service uses CallTrackingMetrics and may be answered by an AI assistant. Information you provide may be used to answer questions, arrange a follow-up, or transfer you to a person. Ask the assistant for a human when needed.
Use, retention, and your choices
We use information to operate accounts, display requested listings, manage subscriptions, respond to inquiries, and protect the service. We do not use Google account information to send unrelated marketing. We retain information while needed for these purposes, including billing records and resolving disputes. You can edit your listing details, hide a listing, or contact us to request account access, correction, or deletion. We verify account ownership before handling these requests; some billing and security records may need to be retained. Deleting an account does not itself cancel a Stripe subscription—cancel renewal through Manage billing or contact us for help.
Requesting account deletion
Start an account-deletion request. Signed-in requests and review updates are stored privately for you and authorized reviewers. We keep a request history to track handling and withdrawals. Requests require manual handling and do not automatically delete data, revoke sign-in or cancel subscriptions. Contact support if you cannot sign in. The retention practices above apply to request records as well.
Changes
We will update this page when these practices change and revise the date above.
Contact
Contact iStaySTL at support@istaystl.com or 636-228-6500.